Elite Nets Solutions ("we," "our," "us"), a
branch of Elite Solutions, is committed to safeguarding your privacy while
providing Wi-Fi hotspot services under the name "Elite Nets." This
Privacy Policy outlines how we collect, use, disclose, and protect your
personal information. By using our services, you consent to the practices
described in this policy.
·
Registration Details: When
creating an account or purchasing a package, we may collect personal details
such as your name, email address, phone number, and payment information.
·
Payment Information: Includes
details related to transactions, such as payment method, amount, and
confirmation codes.
·
Device Data: Includes your
device’s MAC address, IP address, and type.
·
Usage Statistics: Tracks data
consumption, connection durations, and activity patterns.
We use cookies and similar technologies to enhance user experience, such as
saving login details or monitoring usage trends.
We utilize collected data for:
·
Delivering and managing hotspot services.
·
Processing payments and ensuring account
security.
·
Improving services based on usage trends and
user feedback.
·
Complying with legal obligations and resolving
disputes.
·
Communicating updates, promotions, or technical
notices.
Your personal information is not sold or rented to third parties. However,
we may share data in the following scenarios:
·
Service Providers: With third
parties assisting in operations such as payment processing or IT support.
·
Legal Requirements: To comply
with court orders, legal processes, or regulatory mandates.
·
Business Transfers: During
mergers, acquisitions, or asset transfers involving our business.
We implement robust measures, including encryption and secure access
protocols, to protect your personal information. However, no system is entirely
secure. While we strive to protect your data, we cannot guarantee complete
security.
You have the following rights concerning your data:
·
Access and Update: Request
access to or correction of your personal data.
·
Data Portability: Receive a
copy of your data in a standard format.
·
Opt-Out: Choose not to receive
promotional communications.
·
Account Deletion: Request
account deletion, subject to legal or regulatory obligations.
To exercise these rights, contact us via the details provided below.
We retain your information only as long as necessary for business operations
or legal compliance. For instance, transaction records may be kept for tax and
auditing purposes.
If you have any questions about this Privacy Policy or wish to exercise your
rights, contact us at:
·
Address: P.O. BOX 89-20600,
Maralal, Kenya
·
Phone: +254 781 201 260 | 0781
201 260
·
Email: elitesolutionsict@gmail.com
We reserve the right to update this Privacy Policy at any time. Any changes
will be posted on our website with the updated effective date. Continued use of
our services after changes constitutes acceptance of the revised policy.